Monitoring of course progress

Version 1.4 | 03-04-2024

We monitor your individual progress to assist you with your goal of completing the course and attaining the qualification, licence, endorsement, and/or rating you are aiming to achieve.

One-to-one monitoring and feedback by our flight instructors is a vital part of our flight training. This occurs within classes, briefings, simulator lessons, and flight lessons.

Our staff may contact you to discuss your progress informally, or formally by appointment, as part of our general monitoring of your progress or to discuss issues specific to you. You are welcome to discuss your progress with our staff as required.

You are welcome to ask our flight instructors for a discussion about your progress in the course at any time.

Some government agencies require specific progress monitoring for specific types of students (see below). It is important that you notify us as soon as possible of any change of your personal contact details so these communications and official notices are properly delivered to you.

Course progress for overseas students on a Student Visa

Satisfactory progress in your course in a condition of your Student Visa.  It is your obligation to meet the course progress requirements.

As the education provider, we have to:

  • monitor your course progress
  • implement an intervention strategy if you are at risk of not meeting satisfactory course progress requirements
  • notify you if we intend to report you to the Department of Home Affairs if you have
    been assessed as not achieving satisfactory course progress after an intervention strategy has been implemented
  • report unsatisfactory course progress to the Department of Home Affairs.

Intervention strategies we may put in place include:

  • advising you of available study skills workshops, academic counselling, English language support or other support
  • requiring you to meet regularly with a staff member  to review your progress before the end of the next study period
  • reducing your study load temporarily 
  • requiring you to attend a minimum number of classes and lessons
  • requiring you to submit assignments or complete assessments within a certain timeframe
  • referring you to other relevant support services, for example, counselling for personal issues, appropriate services such as medical, accommodation or financial counselling services
  • considering a period of deferment or temporary suspension of studies
  • putting a written intervention plan in place to confirm the steps you are required to take, which may include participating in some of the above actions.
If you fail to meet course progress requirements after the intervention strategy has been implemented, we will send you a Notice of Intention to Report (ie to the Department of Home Affairs, which may then cancel your visa). You have an opportunity to lodge an internal appeal with us first – within 20 working days. To do this, follow our complaints and appeals procedures to lodge a complaint about our decision. If you are not satisfied following this process, you may lodge an external appeal with the Commonwealth Ombudsman.

Course progress for students with a VET Student Loan

During the course the Department of Education and Training may contact you to request that you:

  • communicate your agreement that the department should continue to use the VET student loan to pay tuition fees for the course;
  • verify your enrolment in the course; and
  • demonstrate at regular intervals that you are a genuine student and engaged in the course.